Customer Service

When you shop with us, be assured that each product has been reviewed and run through a range of tests. We know you want quality, so we scrutinize every product we sell to ensure it meets our high standards. We are committed to excellent customer service.

Shipping Policy

The cost of shipping has increased dramatically over the past few years. I wish this weren’t so, but I can do little about it except continually look for less expensive means.

The cost to ship a package (including the cost of the envelope or box) is often more than we charge.

It is your responsibility to enter the correct shipping address

Please enter the correct shipping address in full. Be careful with abbreviations or other shorthanded notations commonly used. We validate your address before it is shipped. We will contact you for correction if we can not validate the address. However, if we do not hear from you promptly, the package will be shipped to the shipping address on record.

If wrong, Home Microgreens is not responsible for lost or non-delivered packages. We provide a service that will pre-fill the recommended address. Please confirm it is correct before submitting the order.

Shipping includes:

• The shipping cost is based on the weight of the products and box(s).
• FREE SHIPPING is provided for orders over $50 for the lower 48 States. Hawaii and Alaska have their own shipping rules. (I reserve the right to increase the dollar amount at any time but not once you’ve placed an order).
• We currently are not shipping to Canada. But we are working on a solution.
• Other locations will be added as time goes on.

Turnaround

All orders are usually shipped the same day or within 24 hours, but always within 48 hours, Monday – Friday, 8 am – 5 pm (see exceptions). Orders may be shipped on weekends, but this is not guaranteed.

Federal holidays and extreme weather may delay shipments on the carrier’s side. Alternate arrangements will be made in case of a postal strike or some other stupid government shutdown.

Exceptions

We do take vacations, visit & participate in trade shows, and go on other business trips. We will do our best to alert you before placing your order when these rare events occur.

Carriers

We use USPS and UPS almost exclusively to deliver our orders. But at times, we may use Fed Ex or DHL.

Damage Products

All of our products leave in perfect shape, and we do our best to protect the items during shipping. We are also learning what can go wrong and working to correct these problems. Unfortunately, our carriers are not always as careful with the packages. We will do our best to replace damaged items, but don’t go blaming us and write a nasty e-mail, leave a bad comment, or do other nefarious actions. We’ll work with you to make the problem go away.

Order Tracking

If the carrier provides a tracking number and is updated by ShipStation (our postage interface), we will email you that number. Please note that some 1st Class USPS mail orders will not have tracking numbers.

Tracking information by the carriers is not infallible. We have seen packages marked as delivered when there were not. Sometimes they are even delivered to the wrong place. But in all cases except two, the packages were returned to the correct address by wonderful neighbors or the postal service.

We advise contacting Home Microgreens if the package is marked as delivered but you do not see it. We will monitor what we can and contact you the next day to see if it has arrived.

Replacement packages will be sent out when we are confident the package is lost or misplaced.

Shipping Rates

The rate charged for the shipping of your order is based on the cost of the order on a sliding scale. We reserve the right to modify these costs at any time. However, the cost will remain the same once an order is placed and not edited.

Before the final checkout page, you will be shown the shipping cost, and you’ll have a chance not to place your order if you decide the cost is too much.

The shipping charge is provided on the checkout page before you submit payment. No modifications to the cost are guaranteed once you’ve submitted payment.

However, see Our Promise below.

Our Promise

If our shipping algorithm is off significantly, or we think the cost is unjust, you’ll receive a discount code via email worth more than the difference to use on your next order.

Back Orders 

We do not usually place items on backorder. However, we are human, and if our inventory is off and we do not have a product shown in stock in the store, we’ll do our best to get the product in and ship it out separately at no extra charge.

Questions

If you have any questions concerning this return policy, please contact us here or email us at to**@ho*************.com.

Returns

Return Policy

(Dated May 12, 2022)

Thank you for your purchase. We hope you are happy with it, but if you’re not completely satisfied with the purchase, you may return it to us for a full refund, store credit, or exchange. Please see below for more details on our return policy.

Returns

We have a no-questions-asked policy on returns. However, we want to discuss the possible problem before a refund occurs. This is so there is no confusion, and the problem will not be repeated.

If a return is a solution, all returns must be postmarked within thirty (30) days of the purchase date.

Return Process

In most cases, a return will not be necessary, but we must be contacted by email and discuss the situation to determine how the refund, credit, or return will occur.

To return an item, please email (to**@ho*************.com) or contact us to obtain a Return Authorization Number (RAN). The RAN allows us to document and track the issue and determine if the item must be returned to us.

If Home Microgreens has determined that the item needs to be returned and after receiving the RAN, place the item(s) in a secure box or envelope (depending on the item) and mail your return to:

Home Microgreens
22 Queens Way
Camillus, New York 13031

Please note you’ll be responsible for all return shipping charges (unless previously notified). We recommend you use a shipping service that allows tracking of the package.

Refunds

We will process your refund or exchange after receiving your return and inspecting the product’s condition. Please allow two (2) days from receipt of your return to process the refund or exchange.

Charges can only be reversed to the same credit card or PayPal account.

Refunds may take a billing cycle to show up on your account statement. This is solely on your credit card company. We will contact you via email when the refund has been processed on our end.

Exceptions

There’s no need for a return if seed germination or soil issues are the issues. Instead, electronic images and a discussion of the planting procedures will be discussed before a refund or exchange occurs to ensure the problem doesn’t reoccur.

Packages Returned

For packages returned to us, we do our best to contact the buyer and rearrange delivery. Due to the costs, we do not immediately re-send or refund the order cost. 

Seventy-five days after our last email to the customer, a refund will be issued via the payment processor used during the transaction. 

Questions

If you have any questions concerning this return policy, please contact us here, or email us at to**@ho*************.com.