Customer Service

When you shop with us, be assured that each product has been reviewed and run through a range of tests. We know you want quality, so we scrutinized every product we sell to ensure that it meets our high standards. We are committed to excellent customer service.

Shipping Policy

The cost of shipping has increased dramatically over the past few years. I wish this wasn’t so, but there is little I can do about it except continually look for less expensive means.

Many times the cost to ship a package (including the cost of the envelope or box) is more than we charge.

Shipping includes:

  • The cost of shipping calculated by USPS.
  • The direct cost of the shipping container if not a priority box.
  • An estimated cost of labor to package, label, prepare the package for shipping.
  • This is the fairest way to calculate shipping rather than include it in the cost of the product.
  • FREE SHIPPING is provided for orders over $45 (I reserve the right to increase the dollar amount at any time but not once you’ve placed an order.

Turnaround

All orders are usually shipped the same day or within 24-hours, but always within 48-hours Monday – Friday 8 am – 5 pm (see exceptions). Orders may be shipped on weekends but this is not guaranteed.

Federal holidays and extreme weather may delay shipments on the carrier’s side. In case of a postal strike or some other stupid government shut down, alternate arrangements will be made.

Exceptions

We do take vacations, visit & participate in trade shows, and other business trips. We will do our best to alert you prior to you placing your order when these rare events do occur.

Carriers

We use USPS almost exclusively to deliver our orders.

Order Tracking

If a tracking number is provided by USPS, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight, size of the package, and your location.

Many smaller items added to an order ship for free. The algorithm for calculating a multi-product shipment is complicated. Because of this see my promise below.

Before the final checkout page, you will be shown what the cost of shipping will be, and you’ll have a chance to not place your order if you decide the cost is too much.

The shipping charge is provided on the checkout page prior to you submitting payment. No modifications to the cost are guaranteed once you’ve submitted payment.

However, see Our Promise below.

Our Promise

If our shipping algorithm is off significantly, or we think the cost is unjust, you’ll receive a discount code via email worth more than the difference to use on your next order.

Back Orders 

We do not usually backorder items. However, we are human and if our inventory is off and we do not have a product shown in stock in the store, we’ll do out best to get the product in and ship it out separately at no extra charge.

Questions

If you have any questions concerning this return policy, please contact us here, or email us at todd@homemicrogreens.com.

Returns

Return Policy

(Dated February 16, 2019)

Thank you for your purchase. We hope that you are happy with it, but if you’re not completely satisfied with the purchase for any reason you may return it to us for a full refund, store credit, or exchange. Please see below for more details on our return policy.

Returns

All returns must be postmarked or at least contacted us within fourteen (14) days of purchase date.

Return Process

To return an item, please email (todd@homemicrogreens.com) or contact us to obtain a Return Authorization Number (RAN). The RAN allows us to document and track the issue as well as determine if the item has to be returned to us.

If Home Microgreens has determined that the item needs to be returned and after receiving the RAN, place the item(s) in a secure box or envelope (depending on the item) and mail your return to:

Home Microgreens
22 Queens Way
Camillus, New York 13031

Please note, you’ll be responsible for all return shipping charges (unless previously notified). We recommend you use a shipping service that allows tracking of the package.

Refunds

After receiving your return and inspecting the condition of the product we will process your refund or exchange. Please allow two (2) days from receipt of your return to process the refund or exchange.

Charges can only be reversed to the same credit card or PayPal account.

Refunds may take a billing cycle to show up on your account statement. This is solely on your credit card company. We will contact you via email when the refund has been processed on our end.

Exceptions

If seed germination or soil issues are the issues, there’s no need for a return. Instead, electronic images and a discussion of the planting procedures will be discussed before a refund or exchange occurs to make sure the problem doesn’t reoccur.

Questions

If you have any questions concerning this return policy, please contact us here, or email us at todd@homemicrogreens.com.