Customer Service
When you shop with us, be assured that each product has been reviewed and run through a range of tests. We know you want quality, so we scrutinized every product we sell to ensure that it meets our high standards. We are committed to excellent customer service.
Shipping Policy
The cost of shipping has increased dramatically over the past few years. I wish this wasn’t so, but there is little I can do about it except continually look for less expensive means.
Many times the cost to ship a package (including the cost of the envelope or box) is more than we charge.
Shipping includes:
- The cost of shipping is based on the weight of the products and box(s).
- FREE SHIPPING is provided for orders over $40 for the lower 48 States. Hawaii and Alaska have their own shipping rules. (I reserve the right to increase the dollar amount at any time but not once you’ve placed an order).
- We now ship to Canada. Prices are based on the weight of the products and the shipping boxes.
- Other locations will be added as time goes on.
Turnaround
All orders are usually shipped the same day or within 24-hours, but always within 48-hours Monday – Friday 8 am – 5 pm (see exceptions). Orders may be shipped on weekends, but this is not guaranteed.
Federal holidays and extreme weather may delay shipments on the carrier’s side. In case of a postal strike or some other stupid government shutdown, alternate arrangements will be made.
Exceptions
We do take vacations, visit & participate in trade shows, and go on other business trips. We will do our best to alert you before placing your order when these rare events occur.
Carriers
We use USPS and UPS almost exclusively to deliver our orders. But at times, we may use Fed Ex or DHL.
Damage Products
All of our products leave in perfect shape, we do our best to protect the items during shipping. We are also learning what can go wrong and working to correct these problems. Unfortunately, our carriers are not always as careful with the packages. We will do our best to replace damaged items, but don’t go blaming us and write a nasty e-mail, leave a bad comment, or do other nefarious actions. We’ll work with you to make the problem go away.
Order Tracking
If a tracking number is provided by the carrier and updated by ShipStation. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the cost of the order on a sliding scale. We reserve the right to modify these costs at any time. However, the cost will remain the same once an order is placed and not edited.
Before the final checkout page, you will be shown what the cost of shipping will be, and you’ll have a chance to not place your order if you decide the cost is too much.
The shipping charge is provided on the checkout page prior to you submitting payment. No modifications to the cost are guaranteed once you’ve submitted payment.
However, see Our Promise below.
Our Promise
If our shipping algorithm is off significantly, or we think the cost is unjust, you’ll receive a discount code via email worth more than the difference to use on your next order.
Back Orders
We do not usually place items on backorder. However, we are human and if our inventory is off and we do not have a product shown in stock in the store, we’ll do our best to get the product in and ship it out separately at no extra charge.
Questions
If you have any questions concerning this return policy, please contact us here, or email us at todd@homemicrogreens.com.
Returns
Return Policy
(Dated May 12, 2022)
Thank you for your purchase. We hope that you are happy with it, but if you’re not completely satisfied with the purchase, you may return it to us for a full refund, store credit, or exchange. Please see below for more details on our return policy.
Returns
We have a no-questions-asked policy on returns. However, we want to discuss the possible problem before a refund will occur. This is so there is no confusion and the problem will not be repeated.
If a return is a solution, all returns must be postmarked or at least contact us within thirty (30) days of the purchase date.
Return Process
In most cases, a return will not be necessary, but we must be contacted by email and discuss the situation to determine how the refund, credit, or return will take place.
To return an item, please email (todd@homemicrogreens.com) or contact us to obtain a Return Authorization Number (RAN). The RAN allows us to document and track the issue as well as determine if the item has to be returned to us.
If Home Microgreens has determined that the item needs to be returned and after receiving the RAN, place the item(s) in a secure box or envelope (depending on the item) and mail your return to:
Home Microgreens
22 Queens Way
Camillus, New York 13031
Please note, you’ll be responsible for all return shipping charges (unless previously notified). We recommend you use a shipping service that allows tracking of the package.
Refunds
After receiving your return and inspecting the product’s condition, we will process your refund or exchange. Please allow two (2) days from receipt of your return to process the refund or exchange.
Charges can only be reversed to the same credit card or PayPal account.
Refunds may take a billing cycle to show up on your account statement. This is solely on your credit card company. We will contact you via email when the refund has been processed on our end.
Exceptions
If seed germination or soil issues are the issues, there’s no need for a return. Instead, electronic images and a discussion of the planting procedures will be discussed before a refund or exchange occurs to make sure the problem doesn’t reoccur.
Packages Returned
For packages returned to us, we do our best to contact the buyer and rearrange delivery. Due to the costs, we do not immediately re-send or refund the cost of the order.
Seventy-five days after our last email to the customer, a refund will be issued via the payment processor used during the transaction.
Questions
If you have any questions concerning this return policy, please contact us here, or email us at todd@homemicrogreens.com.