Shipping & Returns

Customer Service

When you shop with us, be assured that each product has been reviewed and run through a range of tests. We know you want quality, so we scrutinized every product we sell to ensure that it meets our high standards. We are committed to excellent customer service.

Shipping Policy

The cost of shipping has increased dramatically over the past few years. I wish this wasn’t so, but there is little I can do about it except continually looking for less expensive means.

Many times the cost to ship a package (including the cost of the envelope or box) is more than we charge.

Shipping includes:

  • The cost of shipping is based on the weight of the products and box(s).
  • FREE SHIPPING is provided for orders over $35 for the lower 48 States. Hawaii and Alaska have their own shipping rules. (I reserve the right to increase the dollar amount at any time but not once you’ve placed an order).
  • We now ship to Canada. Prices are based on the weight of the products and the shipping boxes.
  • Other locations will be added as time goes on.

Turnaround

All orders are usually shipped the same day or within 24-hours, but always within 48-hours Monday – Friday 8 am – 5 pm (see exceptions). Orders may be shipped on weekends but this is not guaranteed.

Federal holidays and extreme weather may delay shipments on the carrier’s side. In case of a postal strike or some other stupid government shut down, alternate arrangements will be made.

Exceptions

We do take vacations, visit & participate in trade shows, and go on other business trips. We will do our best to alert you prior to you placing your order when these rare events do occur.

Carriers

We use USPS and UPS almost exclusively to deliver our orders. But at times we may use Fed Ex or DHL.

Damage Products

All of our products leave in perfect shape, we do our best to protect the items during shipping. We are also learning what can go wrong and work to correct these problems. Unfortunately, our carriers are not always as careful with the packages. We will do our best to replace damaged items, but don’t go blaming us and write a nasty e-mail, leave a bad comment, or other nefarious action. We’ll work with you to make the problem go away.

Order Tracking

If a tracking number is provided by the carrier, and update by ShipStation. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the cost of the order on a sliding scale. We reserve the right to modify these costs at any time. However, once an order is placed and not edited, the cost will remain the same.

Before the final checkout page, you will be shown what the cost of shipping will be, and you’ll have a chance to not place your order if you decide the cost is too much.

The shipping charge is provided on the checkout page prior to you submitting payment. No modifications to the cost are guaranteed once you’ve submitted payment.

However, see Our Promise below.

Our Promise

If our shipping algorithm is off significantly, or we think the cost is unjust, you’ll receive a discount code via email worth more than the difference to use on your next order.

Back Orders 

We do not usually place items on backorder. However, we are human and if our inventory is off and we do not have a product shown in stock in the store, we’ll do our best to get the product in and ship it out separately at no extra charge.

Questions

If you have any questions concerning this return policy, please contact us here, or email us at todd@homemicrogreens.com.

Returns

Return Policy

(Dated November 28, 2020)

Thank you for your purchase. We hope that you are happy with it, but if you’re not completely satisfied with the purchase for any reason you may return it to us for a full refund, store credit, or exchange. Please see below for more details on our return policy.

Returns

All returns must be postmarked or at least contacted us within fourteen (14) days of the purchase date.

Return Process

To return an item, please email (todd@homemicrogreens.com) or contact us to obtain a Return Authorization Number (RAN). The RAN allows us to document and track the issue as well as determine if the item has to be returned to us.

If Home Microgreens has determined that the item needs to be returned and after receiving the RAN, place the item(s) in a secure box or envelope (depending on the item) and mail your return to:

Home Microgreens
22 Queens Way
Camillus, New York 13031

Please note, you’ll be responsible for all return shipping charges (unless previously notified). We recommend you use a shipping service that allows tracking of the package.

Refunds

After receiving your return and inspecting the condition of the product we will process your refund or exchange. Please allow two (2) days from receipt of your return to process the refund or exchange.

Charges can only be reversed to the same credit card or PayPal account.

Refunds may take a billing cycle to show up on your account statement. This is solely on your credit card company. We will contact you via email when the refund has been processed on our end.

Exceptions

If seed germination or soil issues are the issues, there’s no need for a return. Instead, electronic images and a discussion of the planting procedures will be discussed before a refund or exchange occurs to make sure the problem doesn’t reoccur.

Questions

If you have any questions concerning this return policy, please contact us here, or email us at todd@homemicrogreens.com.